Latest Opening

Jobcode SS1799
Title Associate Manager – Quality Analyst
Description 2 years minimum and maximum 5 years in call monitoring profile in a tele sales process Desired Qualification – Full time Graduate, Post Graduation optional (distance mode for post graduation will also do) Desired Industry Experience – Insurance, Broking, BPO Brief on job responsibilities: a) To lead the administration and enhancement of the Quality Monitoring Program for Customer Relationship Executive. b) Design, review and implement Quality evaluation methodology, including forms, calibration, and feedback process. c) To meet weekly and monthly call evaluation targets and ensures consistent calibrations. d) Spearhead analysis, design, and development initiatives related to the new-hire, refresher and staff development training needs of customer contact centre representatives. e) Recommend appropriate learning and job support solutions. f) Act as process analyst by indentifying efficiency gains driven by training
Company Leading Broking Company
Location Thane
CTC 2-3 Lacs
Experience Required 2-7 Years
Contact Email shruti@saisungroup.in
Contact Mobile 8103516707

Address

SF5, Shivhari Complex, Near Gulzar Hotel, Nagpur Road, Jabalpur, MP. 482001.

Unit No.1B, A Wing, 5th floor, Sahar Road, Off Western Express Highway, Andheri (East) Mumbai, 400069.

Phone

+91-9303447007

Fax

022-62154003

E-Mail

info@saisungroup.com